Inside Intuit: How the Makers of Quicken Beat Microsoft and

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Language: English

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Lenders and investors consider the risk/reward ratio for their investment and want to know if a project will be realized within the typical five-year time frame. The complete “best practices” guide to IT problem resolution. They may also have access to a greater subset of the internal call-centre knowledge reference repositories to alleviate call rates (specialist knowledge self-serve). 4) Some advanced call-centres use knowledge 'self-sufficiency' measures [ Timbrell et al. 2002 ].

Pages: 304

Publisher: Harvard Business Review Press (September 4, 2003)

ISBN: 1591391369

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